Not satisfied with your treatment?

If you are dissatisfied with your treatment, please first submit your customer feedback or complaint via this form. Cases are always first handled through complaints and feedback.

Your customer feedback or complaint will be handled with the attending expert, clinic manager and, if necessary, medical management. If no agreement can be reached in the handling of the customer feedback or complaint, you have the opportunity to submit a written memo about the matter. More information about the memo is available on the website of Valvira. If the dispute about your treatment cannot be resolved in negotiations between the parties involved, as a consumer you can forward the matter to the Consumer Advisory Service and the Consumer Disputes Board.

Patient ombudsman

Every health care unit must name a patient ombudsman whose duty it is to inform the patient of his/her rights and to advance patients’ interests in general.

The duties of the patient ombudsman include:

  • to help and guide patients in matters related to the application of the Act on the Status and Rights of Patients
  • to provide information on the patient’s rights
  • to advise and, if necessary, assist the patient in filing a complaint or patient injury report
  • to act for the promotion and implementation of patients’ rights in general

The patient ombudsman does not comment on the patient’s medical care, and does not offer an opinion as to whether a patient injury has occurred. The patient ombudsman does not handle customer feedback or complaints.

The patient ombudsmen at Oral are Jaana Rask and Pia Taimi. You can reach them by emailing to You can also leave a call back request for the patient ombudsman by calling our customer service at +358 (0) 10 400 3400.