Every health care unit must name a patient ombudsman whose duty it is to inform the patient of his/her rights and to advance patients’ interests in general.

The duties of the patient ombudsman include:

  • to help and guide patients in matters related to the application of the Act on the Status and Rights of Patients
  • to provide information on the patient’s rights
  • to advise and, if necessary, assist the patient in filing a complaint or patient injury report
  • to act for the promotion and implementation of patients’ rights in general

The patient ombudsman does not comment on the patient’s medical care, and does not offer an opinion as to whether a patient injury has occurred.

The patient ombudsman at Oral is Pia Taimi. You can reach Pia by email at pia.taimi@oral.fi or by calling 046 922 3067.

Not satisfied with your treatment? Instructions

If you are not satisfied with your treatment, we hope that you contact our personnel in order to solve the matter. The Oral Hammaslääkärit patient ombudsman is Pia Taimi. You can also submit a written notification about the matter in question if you feel that resolving the matter is, otherwise, not possible. More information on the Regional State Administrative Agency website.

If the dispute about the treatment cannot be resolved in negotiations between the parties involved, the consumer can submit the matter to be solved by the Consumer Disputes Board.

Before submitting the matter to be processed by the Consumer Disputes Board, the consumer must contact the Local Register Office’s Consumer advisory services.