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Patient ombudsman

Every health care unit must name a patient ombudsman whose duty it is to inform the patient of his/her rights and to advance patients’ interests in general.

The duties of the patient ombudsman include:

  • to help and guide patients in matters related to the application of the Act on the Status and Rights of Patients
  • to provide information on the patient’s rights
  • to advise and, if necessary, assist the patient in filing a complaint or patient injury report
  • to act for the promotion and implementation of patients’ rights in general

The patient ombudsman does not comment on the patient’s medical care, and does not offer an opinion as to whether a patient injury has occurred.

The patient ombudsmen at Oral are Jaana Rask and Pia Taimi. You can reach them by email at potilasasiamies@oral.fi or by leaving a to our customer service.