If you have a respiratory infection or symptoms of another infectious disease, please postpone your appointment until you have completely recovered.<\/p>\n
If you have symptoms and require urgent treatment, your treatment will be organised in a public health care unit in a centralised manner. For more information, contact your local oral health care unit.<\/p>\n
The cancellation must be made no later than by noon on the day before the day of the appointment. Late cancellations and unused appointments will be charged according to the booked time.<\/p>\n
You can cancel an appointment with your online bank credentials in the MyOral service<\/a> or by calling our centralised booking service on 010 400 3400 (8 a.m.\u20135 p.m. on business days). Appointments cannot be cancelled by e-mail or SMS messages (e.g. replying directly to a booking confirmation message).<\/p>\n Outside our customer service opening hours, you can also contact us at 09 42562250 for urgent cancellations (e.g., due to illness). The call is charged at the standard local\/mobile network rate. A recording will instruct you on how to leave a message.<\/p>\n You can quickly and securely complete your treatment-related medical history in the MyOral Service<\/a> before arriving for your appointment. By filling in the form in advance, your visit will run more smoothly and efficiently.<\/p>\n You need to log in to the service, after which the form can be found under the \u201cProfile\u201d tab.\u00a0Using the Medical History form is completely secure, as the information is transmitted via an encrypted connection.<\/p>\n The barcode-style S-Etukortti found in S-mobiili and the S-Etukortti added to Apple Wallet do not work at Oral Hammasl\u00e4\u00e4k\u00e4rit or any other S Group\u2019s bonus partners.\u00a0 Please, remember to bring your physical S-Etukortti card with you to get your bonuses.<\/p>\n However, the NFC-enabled S-Etukortti card, which can be used with Android phones in S-mobiili, works at Oral Hammasl\u00e4\u00e4k\u00e4rit.<\/p>\n Learn more about Bonus with your S-Etukortti card<\/a>.<\/p>\n We will send an automated confirmation message by SMS or e-mail for all appointments as soon as the appointment has been booked.<\/p>\n We will also send a reminder message for appointments booked far ahead in the future 14 days before the appointment by SMS, e-mail or in a letter. An additional reminder will be sent 2 days before the appointment.<\/p>\n Our customer service can be reached by calling 010 400 3400 Mon\u2013Fri 8.00 a.m.\u20135.00 p.m. (excluding holidays).<\/p>\n Calls to our numbers starting with 010 cost the standard mobile phone charge or local network charge for Finnish landline and mobile connections.<\/p>\n We record all calls to our centralised booking number to ensure customer service quality and assignments. The recordings are stored for a maximum of a year after which they are automatically destroyed. The server where the recordings are saved is located in premises equipped with an electronic access control system.<\/p>\n The access to the recording system is monitored with personal usernames and passwords and persons accessing the system are logged in a user log. Call recordings can be processed only by entitled persons who are subject to an obligation of secrecy.<\/p>\n If a customer who has called to the telephone service wishes to review the recordings of his\/her calls, he\/she is requested to contact Oral\u2019s contact persons. The listening of the call recordings will take place at an Oral office.<\/p>\n Our web booking service is always open. We use strong authentication in our online booking and protect your personal information with TLS encryption.<\/p>\n If you have a service voucher, the appointment can be booked only by phone calling 010 400 3400.<\/p>\n For\u00a0 invoicing matters of a private person, you can call 010 400 3400 Mon\u2013Fri 8.00 a.m.\u20135.00 p.m. (excluding holidays).<\/p>\n","protected":false},"excerpt":{"rendered":" If you have a respiratory infection or symptoms of another infectious disease, please postpone your appointment until you have completely recovered. If you have symptoms and require urgent treatment, your treatment will be organised in a public health care unit in a centralised manner. For more information, contact your local oral health care unit. Appointment … Continued<\/a><\/p>\n","protected":false},"author":25,"featured_media":232328,"parent":5301,"menu_order":-140,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7792","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.oral.fi\/en\/wp-json\/wp\/v2\/pages\/7792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.oral.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.oral.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.oral.fi\/en\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.oral.fi\/en\/wp-json\/wp\/v2\/comments?post=7792"}],"version-history":[{"count":39,"href":"https:\/\/www.oral.fi\/en\/wp-json\/wp\/v2\/pages\/7792\/revisions"}],"predecessor-version":[{"id":242821,"href":"https:\/\/www.oral.fi\/en\/wp-json\/wp\/v2\/pages\/7792\/revisions\/242821"}],"up":[{"embeddable":true,"href":"https:\/\/www.oral.fi\/en\/wp-json\/wp\/v2\/pages\/5301"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.oral.fi\/en\/wp-json\/wp\/v2\/media\/232328"}],"wp:attachment":[{"href":"https:\/\/www.oral.fi\/en\/wp-json\/wp\/v2\/media?parent=7792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Medical History form<\/strong><\/h2>\n
Not all digital S-Etukortti cards work at Oral<\/h2>\n
Reminders and confirmations<\/h2>\n
Telephone booking<\/h2>\n
Telephone call recording at Oral<\/h2>\n
Web booking<\/h2>\n
Invoicing<\/h2>\n