If you have a respiratory infection or symptoms of another infectious disease, please postpone your appointment until you have completely recovered.
If you have symptoms and require urgent treatment, your treatment will be organised in a public health care unit in a centralised manner. For more information, contact your local oral health care unit.
Appointment cancelling and rescheduling
The cancellation must be made no later than by noon on the day before the day of the appointment. Late cancellations and unused appointments will be charged according to the booked time.
You can cancel an appointment with your online bank credentials in the MyOral service or by calling our centralised booking service on 010 400 3400 (9 a.m.–5 p.m. on business days). Appointments cannot be cancelled by e-mail or SMS messages (e.g. replying directly to a booking confirmation message).
For cancellations and postponements, you can also call 09 42562250 (mobile call charge/local network charge). The number is available every day 24/7. A recording will instruct you on how to leave a message outside the centralised booking service hours.
You can book an appointment by calling 010 400 3400.
Telephone booking
Our centralised telephone booking service can be reached by calling 010 400 3400. The booking service is open Mon–Fri 8.00 a.m.–5.00 p.m. (apart from holidays).
When calling the 010 number from a landline telephone, the call fee is 8.35 cents per call + 6 cents per minute and when calling from a mobile phone, the fee is 8.35 cents per call + 17.17 cents per minute (incl. VAT 24%).
Telephone call recording at Oral
We record all calls to our centralised booking number to ensure customer service quality and assignments. The calls are recorded as Wav files on a server. The recordings are stored for a maximum of six months after which they are automatically destroyed. The server where the recordings are saved is located in premises equipped with an electronic access control system.
The access to the recording system is monitored with personal usernames and passwords and persons accessing the system are logged in a user log. Call recordings can be processed only by entitled persons who are subject to an obligation of secrecy.
If a customer who has called to the telephone service wishes to review the recordings of his/her calls, he/she is requested to contact Oral’s contact persons. The listening of the call recordings will take place at an Oral office.
Web booking
You can book an appointment online, too. Our web booking service is always open. We use strong authentication in our online booking and protect your personal information with TLS encryption.
If you have a service voucher, the appointment can be booked only by phone calling 010 400 3400.
Reminders and confirmations
We will send an automated confirmation message by SMS or e-mail for all appointments as soon as the appointment has been booked.
We will also send a reminder message for appointments booked far ahead in the future 14 days before the appointment by SMS, e-mail or in a letter. An additional reminder will be sent 2 days before the appointment.
Invoicing
For invoicing matters of a private person, you can call 010 400 3400 Mon–Fri 8.00 a.m.–5.00 p.m. (apart from holidays).